Contact us

Can I see the products in person?

Unfortunately, no, our company does not have a showroom. The number of products offered would occupy an area larger than that of an Ikea store. However, there is an option to pick up your order in person at our office in Katowice. To do this, select the "Personal Pickup" delivery option when placing your order.

Can I receive an invoice?

Of course! Due to the profile of our company, every customer receives a purchase invoice immediately after the order is shipped. At the time of placing the order, you decide on the details for the document. After placing the order, there is no possibility to change the data from an individual to a company if the VAT identification number was not provided during the order placement. Legal basis: VAT Act Art 106b.

When will I receive the invoice?

The sales document will be sent to the email address provided in the order, immediately after the order is shipped. It is not possible to issue a sales document before shipment. An exception is the issuance of a pro forma invoice if we have received a prepayment and the order is scheduled for a distant date.

Where can I pick up my order in person?

You can pick up your placed order at our office, according to the fulfillment date indicated on the product card or via SMS/email. Pickup address for Pollamp.com:
Al. Korfantego 191 Building A
40-153 Katowice

When will I receive the ordered products?

To determine the fulfillment date, visit the product card and check the estimated shipping date. After placing the order, we will send an SMS to your phone number and email with the exact planned shipping date. Visit the dedicated subpage here and learn about the order fulfillment rules.

How can I pay for the order?

Our store offers payment methods such as:
- traditional bank transfer
- quick payment with PayU (e-transfer, credit card)
- Pay installments
- deferred payment with PayPo
- cash on delivery.
Our office does not have a card terminal or the ability to accept cash, so if you have chosen personal pickup of the order, it must be paid in advance. More information about payments is available on the dedicated page, which you can find here.

What about delivery if I am not at home?

The courier will contact you to arrange delivery (although there is no obligation to do so). If they do not, they should leave a message (SMS or email) about a new delivery date. In this situation, it is best to contact the courier company/courier delivering the parcel and arrange a different delivery date. The cost of shipping includes two delivery attempts.
See the subpage on this topic here.

Do I have to bear the costs if I do not collect the cash on delivery shipment?

Yes, this results from entering into a distance sales contract. Until the end of such contract, all costs arising from the failure of the Buyer to fulfill this contract must be borne by them.

14 days for returns

Received the goods and not satisfied? Don't worry, you have 14 days to make your final decision, and even if you change your mind, we'll assist you in the return process.

Fill out the form

Fill out the quick online form, saving time and simplifying organization.

Go to returns page

Send the package

Choose to send it yourself or with our assistance in arranging transportation.

Expect a refund

As soon as we receive the return, the funds will be back to you within 48 hours.

Can I cancel an order that I haven't received yet?

Yes, if you're returning as a Consumer. To do so, send us a return form. Remember, in case of your withdrawal, when the goods have already been dispatched to you, you are obliged to cover the shipping costs.

How long does a complaint take?

The decision regarding the handling of complaints - if the matter does not require inspection of the product - is often made by us within 24-48 hours. The process of exchanging or sending additional items may take several days, sometimes up to several weeks if the product is in the process of production or delivery. Please be patient, we really act as quickly as possible.

Why do I need to fill out a damage report?

The damage report is the only document recognized by courier companies as the basis for filing a complaint in case of damage to the shipment. Although it is not your problem, you are helping us to recover part of the compensation for the damage, which often does not cover the cost of acquiring another piece of the product we are sending back to you, as well as the additional shipping costs.

Can I return a damaged product?

If it has not been 14 calendar days since you received the shipment and you purchased the goods as a Consumer, you can take advantage of the right of withdrawal. If these conditions are not met, you can demand repair or exchange for a defect-free product. Withdrawal from the contract is possible only if repair is not possible. *Legal basis Consumer Rights Act Art 43d.
*Legal basis Consumer Rights Act Art 43e.

Do the products have a warranty?

Our store offers products from manufacturers and importers, some of which offer a warranty for the product or its components (e.g., LED). If a product has a warranty, it will be provided in paper form along with the product. If you want to invoke the warranty, you must have it to know its provisions and conditions.

When will I receive the ordered products?

To determine the delivery date, please visit the product page and check the estimated shipping date. After placing your order, we will send you an SMS and email with the planned shipping date.
Example message subject line "[Pollamp.com] Order: #0000 accepted for processing" If your order has already been shipped, please look for the following message **
Example message subject line "[Pollamp.com] Order #0000 has been shipped" Check your SPAM folder if you cannot find the message or contact us.

Why can I add unavailable products to my cart?

This option exists for products awaiting delivery to the warehouse or those we know are in production. Usually, there is an expected delivery date displayed. If you don't see it, we will inform you, and then you can make a decision.

When will I receive products with different processing times?

By default, items will be shipped when all products in the order are ready. For example, if the first product is ready in 3 days and the second in 7 days, both products will be shipped together in 7 days.

I still haven't received my order, what's going on?

Check the SMS or email messages sent from our number, you will find the planned shipping date established from the day your order was placed.

Is delivery with entry available?

Delivery and entry of goods to the Recipient's door is provided for shipments weighing up to 31 kg. If your order is delivered on a pallet due to its size and weight, the delivery will only be made outside the building.

What is the cost and delivery time of a package?

The cost of delivering a package is calculated by our system based on the quantity of selected products, their dimensions, and weight. To check the shipping cost of your order, add the desired quantity of products to your cart. The delivery time by courier companies is 24h-48h. However, there are exceptions due to seasonal factors, e.g., Christmas holidays, when the delivery time may be extended.

What if I'm not at home for delivery?

The courier will contact you to arrange delivery (although there is no obligation to do so). If they fail to do so, they should leave a message (SMS or email) about a new delivery date. In this situation, it is best to contact the courier company / courier delivering the shipment and arrange a different delivery date. The shipping cost of the order includes two delivery attempts.

Can I specify the delivery time?

Unfortunately, this is solely at the discretion of the courier. None of the courier companies offer delivery at a specific time (except for additional paid services). If you want to agree on a pickup time, call the courier delivering directly or the courier company.

Can I place an international order through the shopping cart?

Due to various factors affecting the cost of international shipping, such as weight, dimensions, distance, courier company, we are unable to determine the shipping cost automatically. Therefore, we provide individual quotes in response to inquiries.

Go to international shipping page

What is the cost of delivering a package abroad?

The cost of delivering a package is calculated based on the number of selected products, their dimensions, weight, and the country of delivery. The cost of delivering bulky items such as chairs, furniture is significantly higher than smaller packages, e.g., with lighting.

Can I pay for the order on delivery?

Unfortunately, there is no option to choose the payment method upon delivery of the shipment due to the obligation to open a bank account in each country belonging to the European Union.

Can I receive a 0% VAT invoice?

Yes, any company registered with a VAT number in the EU has the option to make purchases in our store at net prices. Verification is done in the VIES system.

How long does it take to deliver a shipment abroad?

The delivery time of the shipment depends on the country of delivery. For shipments delivered in close proximity to Poland, the time ranges between 2-4 business days. For orders delivered, for example, to Croatia or neighboring countries, this time may extend to 5-7 business days.

Can I return the goods?

Yes, if you have purchased products as a private individual or when the purchase is not related to professional activity. More information about returns can be found here.

Who pays for the return of the goods?

The Buyer, meaning you, is responsible for preparing for shipment and paying the delivery costs to the store. However, our store will reimburse the shipping costs incurred by you when placing the order (excluding additional services). We offer assistance in organizing the return of international shipments.

What if I receive a damaged product?

If you receive a product that does not conform to the agreement, notify us of this fact immediately, which is very important for international purchases. We will inform you how to properly proceed with the complaint process. More information on this topic can be found here.