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Frequently asked questions
Can I see the products in person?
Unfortunately, no, our company doesn't have a showroom. The number of products we offer would occupy an area larger than that of an Ikea store. However, there is an option for personal pickup of orders at our office in Katowice. To do this, please select the "Personal Pickup" delivery method when placing your order.
Can I receive an invoice?
Of course! Due to our company's profile, every customer receives a purchase invoice right after the order is dispatched. It's up to you at the time of placing the order to decide which details should be included on the document. Once the order is placed, there is no possibility to change the data from an individual to a company if the tax identification number (NIP) was not provided during the order placement. The legal basis is the VAT Act. Art 106b.
When will I receive the invoice?
Sales document will be sent to the email address provided in the order, immediately after the order has been dispatched. It is not possible to issue the sales document before shipment. An exception is the issuance of a pro forma invoice if we have received payment in advance and the order fulfillment date is planned for the future.
Where can I pick up my order in person?
You can pick up your complex order at our office, according to the fulfillment date indicated on the product card or via SMS/email.
Pollamp.com
Al. Korfantego 191, Building A
40-153 Katowice
When will I receive the ordered products?
To determine the delivery date, please go to the product page and check the estimated shipping date. After placing your order, we will send an SMS to your phone number and an email to confirm the exact planned shipping date. Please visit the dedicated subpage. here and find out about our order processing policy.
How can I pay for the order?
Our store offers the following payment options:
- traditional bank transfer
- fast PayU payment (e-transfer, credit card)
- PayU installments
- deferred payment with PayPo
- cash on delivery.
Our office does not have a payment terminal or the ability to accept cash, so if you have chosen to pick up your order in person, it must be paid for in advance. More information about payments is available on the dedicated page, which you can find here.
What about the delivery if I'm not at home?
The courier will contact you to arrange delivery (although there is no obligation to do so). If they fail to do so, they should leave a message (SMS or email) about a new delivery date. In this situation, it's best if you contact the courier company/delivery person and arrange a different delivery time. The cost of shipping the order includes two delivery attempts.
See the subpage on this topic here.
Do I have to bear the costs if the cash on delivery package is not collected?
Yes, this stems from the conclusion of a distance sales agreement. Until the duration of such an agreement, any costs resulting from the buyer's failure to fulfill this agreement must be covered by them.